Pre-treatment Assessment:

Only patients with an appointment are permitted to enter the practice.

Please attend alone for your appointments.

Please try to attend with as little personal belongings as possible, including coats or bags.

Before you attend, each patient will be assessed regarding the level of infection risk.

You will receive a phone-call a few days before your appointment to ensure that the practice team are ready for each patient’s arrival. Every patient will be screened regarding COVID-19 symptoms within the last 2 weeks and contact with potential carriers.

Any patient with symptoms e.g., cough, fever, myalgia, headache, breathing difficulty, anosmia (reduced ability to taste things), fatigue, loss of taste/smell/appetite will be asked to rebook.

Only patients with an appointment are permitted to enter the practice, on arrival you will be asked to disinfect your hands on entering the building with hand sanitizer provided.

We ask politely if you could follow guidelines by always wearing a face mask whilst in the waiting area / reception.

A routine temperature check will be considered essential to reduce the risk of disease transmission, this will take place at reception behind the protective shield. If your temperature is considered too high, we will postpone your appointment to a later date.

It will be advised not to touch any surfaces.

You will be invited into surgery, where further explanation of the new infection control policies will be explained clearly to you.

Practice toilets are considered out of bounds.

Medical Histories will be recorded on arrival. You will be considered a high-risk patient if any of the following apply to you:

  • Pregnant
  • Aged 70 or older (regardless of medical conditions)
  • Under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis o chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis 20
  • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed.
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • a body mass index (BMI) of 40 or above

Patients considered to be ‘Shielded’ will be considered and their appointments will be scheduled as appropriate. Shielded patients include:

  • Solid organ transplant recipients
  • Patients with specific cancers:
  • Patients with cancer who are undergoing active chemotherapy.
  • Patients with lung cancer who are undergoing radical radiotherapy.
  • Patients with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment o people having immunotherapy or other continuing antibody treatments for cancer o people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
  • Patients who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
  • Patients with severe respiratory conditions including all cystic fibrosis, severe asthma, and severe COPD.
  • Patients with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
  • Patients on immunosuppression therapies sufficient to significantly increase risk of infection.
  • Women who are pregnant with significant heart disease, congenital or acquired

We would appreciate except for children and patients with carers, please attend your appointment alone.

A distance of at least 2 metres must be observed if another patient is present in the dental practice.

We ask politely if you could follow guidelines by always wearing a face mask whilst in the waiting area / reception.

Payment should be made by card where possible.

Staff will not shake your hand.

Practice toilets are considered out of bounds.

If you show symptoms following appointment booking, you should contact the practice by phone.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies. We are up to date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff such as:

New fully equipped treatment room / surgery

Airsteril air treatment machines utilising the latest technologies including UVGI or Ultraviolet Germicidal Irradiation, superoxide ions and targeted ozone. These are placed in all surgeries and waiting areas.

Protective screens and signs

We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as we no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect. Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.